Help Centre
Frequently Asked Questions
Everything you need to know before you order.
Our sneakers are listed in BR sizes. Use the size guide on every product page to convert to EU, US and UK. Most models fit true to size; if you are between two sizes, choose the larger one.
Every order ships with tracking. The estimated delivery date is shown on each product page and at checkout, and you receive the tracking link by email as soon as your pair leaves us.
Each pair ships in its box, protected by an outer shipping box, so it arrives clean and in shape.
Yes. You can request an exchange or a return within the period described in our Refund Policy. Sneakers must be unworn, clean and in their box. Email us at support@fanaticsforsneakers.com and we will guide you through the next steps.
Brush off dirt after wearing, clean with a soft brush, mild soap and cold water, and let them dry naturally away from direct heat. Never put them in the washing machine or dryer.
A tracking link goes out by email as soon as your order ships. You can also use the Track Your Order page at the bottom of any page.